• PLEASE ALLOW 3 TO 4 WEEKS BEFORE DISPATCH
  • MOST ITEMS ARE CUSTOM MADE. PLEASE SPECIFY COLOUR AND SIZE.
  • PLEASE EMAIL FOR quotes on complete clubs
  • PLEASE ALLOW 3 TO 4 WEEKS BEFORE DISPATCH
  • MOST ITEMS ARE CUSTOM MADE. PLEASE SPECIFY COLOUR AND SIZE.
  • PLEASE EMAIL FOR quotes on complete clubs

Shipping

Shipping policy

Leap Flip and Fly offers shipping to almost all postcodes in Australia.

(Please check the Undeliverable Postcodes below).

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received. UNLESS stated otherwise with each individual product , it should state in products description if they are custom made, made to order. 
ALL of our aerial apparatus is made to order for quality control. Items are ussually dispatched from the GOLD COAST between 10-14 business days unless stated otherwise in the product description. 
Majority of our Gymnastics Equipment will be made to order and either be shipped from our COFFS HARBOUR Warehouse or if it is an ACROMAT item, it will be made to order and dispatched from ADELAIDE. If you are purchasing a Rhythmic gymnastics equipment then this is ready to be shipped instantly and will be shipped from our FORSTER warehouse within 1-2 business days. Other matting and equipment may come from MELBOURNE or BRISBANE. Products that are made to order or you have selected a certain colour will be manufactured and then sent.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable or made to order, this will be stated in the products description.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to: leapflipandfly@gmail.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

SHIPPING PROVIDERS

LEAP FLIP AND FLY works with six reputable couriers to provide the most efficient delivery service possible, at the most reasonable prices and with the quickest service.

AUSTRALIA POST

Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non-PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track an item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcels that weigh over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcels which weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website. A non-PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll.

STAR TRACK COURIERS 

COURIERS PLEASE

SHIPPING NOTES

Undeliverable Packages:

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address:

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt:

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver:

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

No Pickups Available:

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

SHIPPING TIMES

The estimated delivery time frames are:

For customers in VIC - approximately 3-5 working days;

For customers in NSW, SA, ACT - approximately 4-8 working days;

For customers in QLD, NT,WA and TAS - approximately 7-10 working days.

Please note:

Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days after dispatch, please contact our customer service team.

UNDELIVERABLE POSTCODES

leap flip and fly regrets that due to the limited access of our carriers, there are certain postcodes that we are unable to deliver too. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to a remote area to ensure your order could be processed successfully.


UNDELIVERABLE POSTCODES:

STATE

POSTCODE

SUBURB

SA

5701

WOOLUNDUNGA

WA

6740

DRYSDALE RIVER

WA

6740

MITCHELL PLATEAU

WA

6740

OOMBULGURRI

WA

6740

KALUMBURU

WA

6740

PRINCE REGENT RIVER

WA

6740

WYNDHAM

WA

6743

WARMUN

WA

6743

CAMBRIDGE GULF

WA

6743

LAKE ARGYLE

WA

6743

DURACK

WA

6743

GIBB

WA

6743

KUNUNURRA

TAS

7151

HEARD ISLAND

TAS

7151

DAVIS

TAS

7151

MAWSON

TAS

7151

MACQUARIE ISLAND

TAS

7151

MCDONALD ISLANDS

TAS

7151

CASEY

 

Bulky items

 NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805
4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055, 6215-6699, 6700-6799
TAS 7151